Genesys Cloud & Salesforce Integration Expert

Become an Integration Expert for Genesys Cloud and Salesforce, focusing on a key migration project. Help transform the contact center strategy using CX Cloud.

This role involves supporting the migration from Open CTI to the more advanced CX Cloud. You'll design and implement integrations between Genesys Cloud and Salesforce Service Cloud while collaborating with diverse teams to ensure the project meets business needs. Your assessments and recommendations will play a vital part in optimizing architecture for better performance and customer experiences.

Key Responsibilities:
• Lead and manage Open CTI to CX Cloud migrations
• Optimize integrations between Genesys Cloud and Salesforce
• Work with stakeholders to gather detailed requirements
• Troubleshoot and resolve data synchronization issues
• Provide training and post-implementation support

Requirements:
• Demonstrated experience with Genesys Cloud and virtual...

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