Genesys Cloud CX BA for Contact Center Transformation

Miratech
📍 ciudad de méxico, ciudad de méxico, Mexico 💼 Full-time 🕒 Posted May 29, 2026

Job Description

Miratech is seeking a Business Analyst with a strong background in Contact Center operations to join the Contact Center Transformation Program. The successful candidate will be responsible for defining product vision and roadmap while coordinating new features across operations. Required experience includes 3+ years as a Business Analyst, strong communication skills, and hands-on experience with Genesys Cloud and Dynamics 365. Miratech offers competitive pay, remote work flexibility, and a culture promoting growth and sustainable practices.
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Job Details

  • Location ciudad de méxico, ciudad de méxico
  • Job Type Full-time
  • Category Inteligencia empresarial y análisis, Bases de datos, analítica y BI
  • Posted Date May 29, 2026
  • Application Deadline July 08, 2026