General Manager - Mercure Hai Phong

Key Responsibilities:

Financial Management:

* Analyze monthly P&L and financial reports, identifying deviations from business plan goals and reporting findings to Owners Operations;

* Develop, implement and manage operational department goals; conduct daily management briefings on key activities:

- Ensure compliance with corporate audits, health and safety regulations and statutory requirement;

- Evaluate guest needs, guest mix and competitive positioning; recommend appropriate service and operational changes;

- Anticipate and address guest issues through proactive processes that promote satisfaction;

- Represent the Brand credibly to the market, guests and heartists; personally welcome key accounts and patrons;

- Maintain positive owner relations through appropriate and timely communications with the Owner's representative;

Team Management:

* Manage team performance, conduct evaluations an...

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