General manager

Role Title: General Manager
Location: Hyderabad
Reporting To: Chief Operating Officer
Position Overview
The General Manager (GM) will lead all facets of operations at The Quorum Hyderabad, ensuring exceptional service delivery, financial performance, and a culture of excellence. As the unit head, the GM is accountable for the member experience, commercial performance, operational execution, and team leadership. The role requires strategic thinking, a strong sense of ownership, and the ability to translate the organization's vision into on-ground action.
Key Responsibilities
1. People Leadership & Culture
• Lead and mentor Heads of Departments (HODs) and build a high-performing, service-driven team.
• Instil The Quorum's culture, values, and service ethos across all functions.
• Conduct regular team briefings and leadership check-ins.
• Oversee performance management processes, appraisals, and succession planning.
• Promote a respectful, inclusive, and s...

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