General manager customer service (smt & electronics manufacturing solutions)

General Manager – Service Management (SMT & Electronics Manufacturing Solutions)
Location: Noida / Bangalore (PAN India Responsibility)
Department: Service & Customer Experience
Role Purpose
The General Manager – Service Management is a strategic leadership role responsible for building, scaling and transforming NMTronics’ service organization into a world-class, revenue-generating, customer-centric service engine.
This role will own PAN-India service operations, customer lifecycle management, service profitability, service team capability building, and OEM coordination (Fuji & other principals), ensuring NMTronics becomes the most trusted service partner in the SMT & Electronics Manufacturing ecosystem.
Key Responsibilities
1. Strategic & Business Leadership
- Build and execute the National Service Strategy aligned to NMTronics’ growth, aftermarket revenue and customer retention goals.
- Convert Service into a strong profit centre – driving AMC, spares, upgr...

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