General Manager Customer Service (SMT & Electronics Manufacturing Solutions)

General Manager – Service Management (SMT & Electronics Manufacturing Solutions)

Location:

Noida / Bangalore (PAN India Responsibility)
Department:

Service & Customer Experience

Role Purpose
The General Manager – Service Management is a strategic leadership role responsible for building, scaling and transforming NMTronics’ service organization into a world-class, revenue-generating, customer-centric service engine.
This role will own PAN-India service operations, customer lifecycle management, service profitability, service team capability building, and OEM coordination (Fuji & other principals), ensuring NMTronics becomes the most trusted service partner in the SMT & Electronics Manufacturing ecosystem.

Key Responsibilities
1. Strategic & Business Leadership
Build and execute the National Service Strategy aligned to NMTronics’ growth, aftermarket revenue and customer retention goals.
Convert Service into a strong profit ce...

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