GE Vernova Technical Support Lead

Enhance technical support at GE Vernova as a Technical Support Manager, leading the North America Level 2 team. Focus on wireless and optical communications while cultivating team excellence.
In this pivotal leadership role, you'll guide the Technical Support team across Rochester, Vancouver, and Markham. Your responsibilities include mentoring specialists in both technical and communication skills, ensuring high service quality, and adhering to operational excellence standards. Collaboration with product management and engineering will be essential to enhance overall customer satisfaction.
Key Responsibilities:
• Lead and develop the Technical Support team across North America
• Coach technical specialists for skill development
• Ensure SLA adherence in daily case operations
• Drive continuous improvement in tools and processes
• Act as a primary interface for technical communications
Requirements:
• Bachelor’s Degree in a relevant technical field
• Minim...

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