GCC Analyst II

DIGITAL REALTY

📍 Dublin, County Dublin, Ireland 💼 Full time 🕒 Posted June 08, 2026

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Job Description

The GCC Analyst acts as a coordination and escalation point, working closely with internal technical teams and external customers. You’ll operate in a structured, shift‑based environment, supporting service reliability and customer experience. Focusing on techincal queries and customer support, you will play a key part in our GCC team. 
Monitor data centre infrastructure and customer systems during assigned shifts
Triage alerts, incidents, and service requests in line with defined procedures
Coordinate incident response by engaging the appropriate technical teams
Track incidents through to resolution, ensuring clear and timely communication
Manage customer requests and escalations in line with SLAs
Maintain accurate documentation, logs, and shift handovers

2+ years experience in a helpdesk, service desk, NOC, or customer service environment
Experience working in an international Business to Business environment (idea...
            

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Job Details

Location Dublin, County Dublin
Job Type Full time
Category Computer Occupations
Posted Date June 08, 2026
Application Deadline July 18, 2026