Gate Control

• Complete the full range of Gatekeeper duties: guard entrance gate; monitor the activities at the entrance of the Hotel; control traffic to and from the entrance and car parks; be aware of the daily arrivals, departures, groups & VIP guests; greet and screen guests and visitors; check credentials; prevent unauthorized entries; direct guests and visitors; give directions & information; record arrivals and/or people/vehicle leaving; operate internal radio system and telephone; sign for packages/deliveries; contribute to Hotel security; thank and bid farewell,
• Assist with Porters duties when required,
• Respond to guests and visitors needs and requests, resolve issues/complaints/problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service,
• Work proactively, focusing on ensuring that service standards and Hotel policies are achieved,
• Train and coach colleagues so they develop their system kno...

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