Functional Support Analyst (IC2)

Job Description

• Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field


• 3-5+ years of experience on ERP/Accounting systems (i.e. JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor, etc) is an advantage.


• 3+ years of experience in customer support, technical support, or a related client-facing role


• Proven ability to resolve complex customer inquiries and technical issues


• Excellent communication, troubleshooting, and problem‑solving skills


• Experience supporting premium or high‑value clients is highly desirable


• Demonstrated ability to manage multiple priorities and work effectively under pressure


• Strong analytical skills and attention to detail


• High level of customer focus with a passion for delivering outstanding service

Responsibilities

• Re...

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