Fulfillment Supervisor (Tijuana)

The Fulfillment Supervisor is responsible for ensuring that assigned accounts meet service expectations by managing resources, aligning team capabilities, and maintaining operational standards. This role acts as the primary point of contact for client communication, addresses any deviations in processes, and ensures adherence to company policies and values.

• Oversee that assigned accounts meet Service Level Agreements (SLAs) by effectively managing and allocating resources.
• Ensure that installed capacity is sufficient to meet demand requirements.
• Guarantee that team members are well-trained to perform required operational processes.
• Present performance indicators to management on a regular basis.
• Act as the single point of contact with clients to resolve any process deviations or SLA compliance issues.
• Address issues using root c...

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