FSE Section Manager

Responsible for overseeing the day-to-day work of the FSE site team. As the first point of escalation for Field Service Engineers (FSEs), this role requires strong leadership, problem-solving, technical and customer relationship management skills.

The supervisor is responsible for team utilization, safety compliance, KPI tracking, and contract adherence while fostering a high-performance team culture.

Responsibilities

• Install, modify, repair, troubleshoot, diagnose, and verify the operation of the system platform while adhering to AEM policies, procedures, and work by the direction of the Service Manager.
• Diagnose and resolve complex technical problems, utilizing advanced problem-solving skills.
• Ensure efficient workforce utilization, documentation (A3/MBPS/OPL/WI/TSB), schedule management, and KPIs compliance.
• Be the first point of escalation for FSEs, initiating service escalations with the Service Manager and Product Manag...

Ready to Apply?

Submit your application today and join our talented team at AEM.