Frontline Support Specialist

Business Application Support role provides functional and technical support for enterprise business applications, ensuring effective issue resolution and a high-quality user experience. The role supports business users by translating requirements into system solutions, guidance, or workarounds. Scope and complexity depend on experience level. You will be assigned to a specific topic (shared below), and that topic will be your team.

Key Responsibilities

• Provide day-to-day support for business applications
• Resolve incidents, service requests, and user inquiries
• Translate business requirements into system transactions or technical inputs
• Support application onboarding and adoption
• Collaborate with internal teams and stakeholders
• Document solutions and processes
• Handle escalations and mentor team members (Senior level)

Experience Levels