Front Office Supervisor

• Supervise and support front desk agents, bell team, and concierge staff during assigned shifts

• Ensure efficient check-in and check-out procedures

• Handle guest complaints and resolve issues promptly with a focus on guest satisfaction

• Assist with scheduling, shift planning, and training of front office team members

• Monitor and ensure accuracy of guest billing and financial transactions

• Maintain effective communication with other departments to ensure guest needs are met

• Uphold Swissôtel brand standards and promote loyalty programs

• Ensure the lobby area is presentable and welcoming at all times

• Minimum 2 years of front office experience in a luxury hotel environment

• Previous supervisory or team leader experience is preferred

• Excellent command of English; additional lang...

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Submit your application today and join our talented team at SWISSOTEL.