Front Office Supervisor, Fairmont The Red Sea

Fairmont The Red Sea is seeking a professional and organized Front Office Supervisor to lead our front office operations in Umluj, Saudi Arabia. In this supervisory role, you will oversee the daily operations of our front desk team, ensuring exceptional guest experiences while maintaining operational excellence in a luxury resort environment. You will be responsible for managing team performance, handling guest relations, and coordinating with other departments to deliver outstanding service standards.

• Supervise and manage front office staff, including scheduling, training, and performance evaluations
• Oversee all guest check-in and check-out procedures, ensuring efficiency and accuracy
• Address guest inquiries, concerns, and complaints with professionalism and empathy, resolving issues promptly
• Monitor and manage room assignments, reservations, and occupancy to optimize revenue
• Ensure compliance with hotel policies, ...

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