Front Office Supervisor

1. Hotel Management Systems (PMS) Proficiency

• Experience using Property Management Systems (PMS)
  
• Ability to perform:
  
• Check-in and check-out
  
• Room blocking and reservations
  
• Billing and folio adjustments
  
• Daily shift closures and reports
  

2. Telephone and Communication Systems

• Familiarity with hotel PBX or switchboard systems
  
• Handling internal/external calls wake-up calls and message relays
  

3. Point of Sale (POS) System Knowledge

• Understanding of how to operate POS terminals for guest payments
  
• Resolving discrepancies in billing or guest complaints related to transactions
  

4. Microsoft Office Suite

• Proficiency in Excel (reporting guest data management) Word (correspondence) and Outlook (emails & scheduling)
  
• Abilit...

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