Front office shift leader

**Additional Information**
**Job Number** 25189823
**Job Category** Rooms & Guest Services Operations
**Location** Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy, 185
VIEW ON MAP (https://www.google.com/maps?q=Via%20Vittorio%20E.%20Orlando%2C%203%2C%20Rome%2C%20Citt%C3%A0%20Metropolitana%20di%20Roma%2C%20Italy%2C%20185)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

At the historical St. Regis Rome we are looking for a Front Office Shift Leader.

**POSITION SUMMARY**

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status ...

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