Front Office Manager

JOB SUMMARY

The Front Office Manager is responsible for all front office functions and staff. Areas of responsibility include Concierge, Bell, Westin Club, Service Express, and Guest Services/Front Desk, as applicable. As a department head, leads, directs, and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CORE WORK ACTIVITIES

Leading Front Office Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a Marriott Bonvoy Connector for the hotel 

• Serves as a role model to d...

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