Front Office Manager

Summary of Responsibilities:

Reporting to the
Head of Operations
responsibilities include but are not limited to the following:

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed
• Maximize hotel revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices.
• Handle guest concerns and resolve issues quickly.
• Train, and guide, both formally and informally, all front office staff in all areas of the Front Office ICT systems, procedures and guest service standards
• Manage the departmental budget.
• Prepare all reports related to Front Office
• Maintain effective communication and coordination of front office activities with other departments to ensure all standards are met in the areas of productivity, profitability, cleanliness and guest satisfaction.
• Maintain an atmosphere...

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Submit your application today and join our talented team at Jacaranda Hotels Kenya.