Front Office Manager

• Lead, supervise, and motivate the front office team across both properties 

• Ensure smooth and efficient check-in and check-out processes for all guests

• Maintain high standards of guest service, anticipating guest needs and resolving issues promptly

• Coordinate with reservations, concierge, housekeeping, and other departments to ensure seamless guest experiences

• Monitor room inventory, manage room allocations, and work with revenue management to maximize occupancy and revenue

• Train, mentor, and develop front office staff according to Accor brand standards and hotel policies

• Prepare and analyze daily, weekly, and monthly front office reports on occupancy, revenue, and performance metrics

• Promote Accor loyalty programs (ALL – Accor Live Limitless) and other hotel promotions to enhance guest retention

• Enforce compliance with hotel p...

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