Front Office Manager

Duties and Responsibilities

* Oversee the daily operations of the Front Office Department including Front Desk, Concierge, Bell Service, and Guest Relations.

* Lead, train, coach, and develop Front Office team members to achieve service excellence and operational goals.

* Ensure smooth check-in and check-out procedures, room assignments, VIP arrangements, and guest requests management.

* Deliver exceptional guest experiences through effective service recovery and proactive guest engagement.

* Handle escalated guest concerns, complaints, and special requests professionally and efficiently.

* Coordinate closely with Housekeeping, Engineering, Reservations, Sales, and other departments to ensure seamless guest services.

* Monitor room availability, occupancy, arrivals, departures, and room status to support efficient operations.

* Ensure accuracy of guest billing, room charges, payment transactions, and coordination with Finance for accou...

Ready to Apply?

Submit your application today and join our talented team at Manila Ocean Park.