Front Office Manager

Accor

📍 Kota Makassar, Sulawesi Selatan, Indonesia 💼 Full-Time 🕒 Posted June 23, 2026

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Job Description

Company Description
Hotel that makes every moment matter
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description
Lead and manage the front office team, including reception, concierge, and reservations staff
Develop and implement strategies to enhance guest satisfaction and operational efficiency
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
Train and motivate front office staff to deliver high-quality customer service
Manage guest complaints and resolve issues promptly and professionally
Coordinate with other departments to ensure seamless guest experiences
Monitor an...
            

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Job Details

Location Kota Makassar, Sulawesi Selatan
Job Type Full-Time
Category Other Management Occupations
Posted Date June 23, 2026
Application Deadline August 02, 2026