Front Office Manager at InterContinental Fujairah Resort

The InterContinental Fujairah Resort is situated on the shoreline of Al Aqah Beach, beneath the spectacular Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms and indoor & outdoor event space, restaurants & bar.

• Leading and developing the Front Office team through coaching, mentoring, and performance management.
• Driving departmental KPIs, including Guest Love scores, loyalty enrolments, upselling performance, room upsell revenue, response times, service recovery, and overall guest satisfaction.
• Taking ownership of departmental financial targets by maximizing occupancy opportunities, increasing ADR through walk‑ins and front desk upselling initiatives, and ensuring effective cost control.
• Ensuring guests receive prompt, professional, and personalized service throughout their stay, while proactively engaging with guests to build relationships and resolve concerns e...

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