Front Office Associate

• Welcomes guests upon arrival and provides a warm, positive first impression
• Performs guest registration, check-in, and check-out procedures efficiently
• Assigns rooms based on availability, guest preference, and hotel protocol
• Issues room keys or access cards and explains hotel guidelines when needed
• Manages and updates reservations accurately in the Property Management System (PMS)
• Handles walk-in inquiries, phone calls, and email communications promptly
• Responds to guest requests and inquiries in a courteous and helpful manner
• Addresses guest concerns or complaints and escalates when necessary
• Coordinates with housekeeping for room status, cleaning schedules, and readiness
• Endorses maintenance or repair needs to the engineering team
• Communicates with security for guest safety, access, and incident handling
• Posts and verifies room charges, service requests, taxes, and other fee...

Ready to Apply?

Submit your application today and join our talented team at The Aurora Subic Hotel.