Front Office agent - Spanish Speaker

A Front Office agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
**What will I be doing?**
As Front Office agent , you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist the Front Office Manager with daily Front Office operations
+ Provide prompt service and actively seek opportunities to drive Guest satisfaction
+ Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
+ Manage, resolve or escalate any and all Guest complaints quickly
+ Work with all facilities and services provided within the hotel and identify opportunities for up-se...

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