Front Office Agent

The receptionist supports the daily operations of the Front Office, delivering high-quality service to guests and ensuring a positive experience from arrival to departure. What will I be doing? Manage front desk operations, including check-in and check-out procedures Respond promptly and efficiently to guest inquiries and requests Maintain effective communication with the Front Office Manager and Supervisors regarding guest feedback and operational matters Deliver a high level of customer service at all times Apply knowledge of room categories, rates, packages, and hotel promotions Contribute to maximizing occupancy through upselling techniques Handle payments in accordance with hotel policies, including cash, credit cards, and foreign currency Answer calls through the switchboard system Ensure the proper handling and delivery of guest messages, correspondence, and packages Comply with health, safety, and fire regulations Operate front office systems and equip...

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