Front-line Customer Support

Job Purpose: Front-line customer support position - heavy phones and service request tickets. Enters domestic and international service quotes and orders, expedites orders, provides order status to customers. Maintains customer files and tracks order status. Reviews orders for correct price, part number, and quantity and terms.

**Primary Responsibilities:**

**a)** In-bound calls and out-bound calls for Fluke customers returning products for repair and calibration services.

**b)** Provide quotes, RMA set-up and order status to Fluke customers.

**c)** Process, expedite and coordinate customer orders (oral and written) from pricing request (quotes) through assignment

of RMA. Prepare documentation and ensure compliance with regulations. Perform specific activities and processes

particular to assigned application. Provide quality responses to delivery, price, service product inquires, and requests for

assigned accounts or cou...

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