Front End Manager

Key Responsibilities & Accountabilities:

ü Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals. 

ü Handles customer relations in a positive manner, including effective resolution of customer complaints. 

ü Promotes Albertsons/Safeway’s philosophy of personalized service. 

ü Provides fast, friendly, courteous and legendary customer service.

ü Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary. 

ü Engages in suggestive selling and other sales techniques. 

ü Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end. 

ü Monito...

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