Front Desk Supervisor

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

📍 Hilo, Hawaii, United States 💼 Full-time 🕒 Posted July 04, 2026

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Job Description

The Hotel Front Desk Supervisor oversees daily front office operations, leading staff to ensure exceptional guest service. They handle scheduling, staff training, escalated guest complaints, and billing issues, while coordinating with housekeeping and management to maintain seamless check-ins, check-outs, and overall hotel operations. 
Experience: 2–3 years of front office or guest service experience, ideally within the hospitality industry.
Skills: Strong customer service, conflict resolution, proficiency in Property Management Systems (PMS), and basic math/accounting skills.
Soft Skills: Excellent verbal communication, adaptability, and the ability to remain calm and professional under pressure.
Education: High school diploma; an associate's or bachelor's degree in hospitality management is highly preferred.
Team Leadership: Train, schedule, and mentor front desk agents, acting as the floor role model.
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Job Details

Location Hilo, Hawaii
Job Type Full-time
Category Supervisors of Office and Administrative Support Workers
Posted Date July 04, 2026
Application Deadline August 13, 2026