Front Desk Supervisor | AYANA Komodo

The Front Desk Supervisor is responsible for leading and supervising all daily operations at the Front Desk to ensure seamless, efficient, and guest-focused service.  This role supports the Front Office team, handles guest concerns, coordinates interdepartmental communication, and upholds hotel standards and procedures.

Responsibilities:

1. Supervise daily Front Desk operations including check-in/out processes, team assignments, and guest service quality in accordance with hotel standards.
2. Coach and support team members through real-time feedback, scheduling, grooming checks, and task delegation.
3. Handle guest complaints and requests promptly, ensuring timely follow-up and guest satisfaction.
4. Collaborate with Housekeeping, Reservations, and Accounting to ensure room readiness, billing accuracy, and operational coordination.
5. Monitor Front Desk resources and supplies, maintain proper documentati...

Ready to Apply?

Submit your application today and join our talented team at AYANA Hospitality.