Front Desk Supervisor at Elk + Avenue Hotel

Step into a pivotal role as Front Desk Supervisor at Elk + Avenue Hotel in Banff, Alberta. Oversee guest services, ensure smooth operations, and enhance the guest experience daily.
In this full-time position, you will utilize your supervisory skills to manage front desk operations while providing exceptional guest service. Your responsibilities will include welcoming guests, coordinating with various departments, and ensuring all staff are up to date with hotel procedures. With a focus on guest interaction, this role demands a strong communicator who can efficiently handle complaints and training.
Key Responsibilities:
• Manage daily front desk operations and administrative tasks
• Welcome and assist all hotel guests professionally
• Supervise staff and maintain updated training programs
• Collaborate with Housekeeping and Maintenance teams
• Handle guest complaints and strive for repeat customers
Requirements:
• 2-5 years hotel experience, 1 year in a superv...

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