Front Desk Officer

Responsibilities

+ To check-in/out guests in an efficient and courteous manner according to the hotel standards procedures
+ To upsell rooms to maximize revenue and occupancy with guest satisfaction
+ To answer telephone enquiries promptly and courteously, take guest messages and process them in an efficient manner
+ To carry out the hotel standard procedures in issuing Room Keys to guests
+ To handle all incoming and outgoing mail for guest
+ To be capable of providing Money Exchange Service for guests
+ To handle guest inquiries and to promote hotel facilities to guests whenever possible
+ To perform any other tasks as assigned by supervisors

Requirements

+ High School graduate or holding certificate in Hospitality or Hotel Management
+ Out-going personality with strong inter-personal communication skill
+ Fluent in English, Mandarin and Cantonese is a must
+ 1-2 years of hotel Front Office experience preferable
+ Fresh grad...

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