Front Desk Manager- Cruise Ship Worldwide

We are seeking a Front Desk Manager with strong leadership, customer service, and operational management skills to lead the Guest Services front-of-house team. This key role ensures a high level of guest satisfaction, team development, and operational excellence while consistently delivering world-class service.

Key Responsibilities:

Lead and motivate the front desk team to deliver exceptional guest service and resolve issues promptly.

Handle escalated guest concerns with empathy, professionalism, and follow-up to resolution.

Oversee guest embarkation, debarkation, and all front desk operations (e.g. check-in, cash handling, lost luggage).

Manage compliance with immigration, customs, and safety procedures.

Conduct coaching, scheduling, performance evaluations, and training to support team development and career progression.

Maintain close coordination with financial operations to ensure audit compliance and accurate...

Ready to Apply?

Submit your application today and join our talented team at Navis Consulting.