Front Desk Coordinator

Reports to:

•  Practice Manager  Position Overview:  The Front Desk Coordinator conducts the front office of a primary care and STI testing practice.

This role serves as the first point of contact, coordinating patient flow, maintaining electronic medical records, ensuring Ryan White program compliance, and supporting HIV/STD testing activities.  Job Duties & Responsibilities:

•   Perform patient check-in/check-out; verify demographics, ID, insurance, photo, and consent forms  Schedule, confirm, cancel, and reschedule appointments; follow up on no-shows  Collect payments and accurately record in electronic medical record (EMR)  Answer multi-line phone system; screen calls, take messages, route appropriately  Communicate patient copays, deductibles, benefits, and prescription assistance programs  Accurately record and scan Ryan White visits at time...

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