Front Desk Agent

**Responsibilities or qualifications of the job.**

DUTIES AND RESPONSIBILITIES

+ Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports,preparing deposit, and counting/securing assigned bank
+ Issue, control and release guest safe-deposit boxes.
+ Up-sell rooms where possible to maximize hotel revenue.

PEOPLE
• Answer phones in a prompt and courteous manner.
• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Communicate any outstanding guest requests or issues to management that may require
additional monitoring or follow-up.

GUEST EXPERIENCE

+ Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.<...

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