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Front Desk Agent

Hilton Garden Inn Akron
📍 Akron, Ohio, United States 💼 Full-time 🕒 Posted June 19, 2026
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Job Description

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house ...

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    Job Details

    • Location Akron, Ohio
    • Job Type Full-time
    • Category Information and Record Clerks
    • Posted Date June 19, 2026
    • Application Deadline July 29, 2026