French-Speaking Finance & Payments Operations Specialist

We're partnering with a leading international company to recruit French-speaking Customer Support Specialists for an on-site project in Douro.

In this role, you will provide professional support to customers, handling inquiries, requests, and operational tasks. You will ensure high-quality service, resolving issues efficiently while contributing to a positive customer experience.

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, and operational requests
• Escalate complex cases when necessary while maintaining professionalism
• Document interactions accurately in internal systems
• Collaborate with colleagues to improve processes and customer experience
• Follow company policies and procedures while ensuring compliance
• Maintain high levels of customer satisfaction through timely and effective responses