French speaker as an Operations Customer Expert in Lisbon!

Cross Border Talents is looking for a French speaker to work as an Operations Customer Expert for a global leader in Lisbon, Portugal!

The job

To support the company's customers, act as a brand ambassador and continually elevate the customer experience throughout the customer's
lifecycle, transforming each point of contact into opportunities to create brand engagement, trust and loyalty, with a 1st point of contact mindset.

The activities

Part of your daily activities will be:

- Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding and responding promptly to their specific
needs and expectations;

- Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation;

- Using all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once t...

Ready to Apply?

Submit your application today and join our talented team at Confidential.