French Quality Specialist - Lisbon, Portugal

Foundever

📍 Lisbon, Lisbon, Portugal 💼 Full-time 🕒 Posted March 01, 2026

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Job Description

 French Quality Specialist - Lisbon, Portugal 
 French Quality Specialist - Lisbon, Portugal 
 Req ID#: 404830  Lisboa, Portugal, PT 
 Job Description: 
Come and work with us.
We are looking for a French Quality Specialist to join our team.
As a Quality Specialist in this project, your daily responsibilities will include:
Strong emphasis on assessing Audits via Data Analysis

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls. 

Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)

Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring

Reports script pro...
            

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Job Details

Location Lisbon, Lisbon
Job Type Full-time
Category Business Operations Specialists
Posted Date March 01, 2026
Application Deadline April 10, 2026