French Customer Care Guide

Trek Bicycle

📍 Madrid, Community of Madrid, Spain 💼 Full-time 🕒 Posted February 28, 2026

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Job Description

Job Description
Job Title: French Customer Care Guide
Reports to: Customer Care Manager
Location: Tres Cantos, Madrid, Spain - South EU Office
Job Type: Full Time, Permanent – Hybrid Position

Position Description 
Trek Customer Care team is looking for a hardworking, positive person who loves both bikes and people. This position will be working with our customers as well as our independent retailers. The ideal candidate will demonstrate strong communication skills through phone, email, and live chat. Retail experience a plus, bike knowledge a must.
Position Responsibilities
Answer customer inquiries via email, phone, or live chat from French customers.
Communication with our retailers regarding questions and standard methodologies.
Engage in continuous improvement and seek to contribute our customers.
Acts as a resource for customers and retailers re...
            

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Job Details

Location Madrid, Community of Madrid
Job Type Full-time
Category Information and Record Clerks
Posted Date February 28, 2026
Application Deadline April 09, 2026