Fraud Specialist

**PLEASE NOTE THAT THIS POSITION IS A HYBRID ROLE IN SAN ANTONIO, TX. PLEASE DO NOT APPLY IF YOU ARE NOT LOCAL TO THIS AREA!**
Description
Our client is seeking support with bringing on Fraud Service Specialists. These are 6 month contract to hire opportunities. These roles require prior experience working in fraud, banking and/or related customer support roles.
This team is responsible for intaking escalated inquiries from members where fraud is likely to have occurred on their accounts. These can be very difficult conversations as members have been victims of fraud. We need people who can display empathy and help ease the situation.
Receive and process real time solutions to members, non-members, and internal employee case inquiries. Inquiries could include but not be limited to claim status, transaction inquiries and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication.
High level comprehension of...

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