Fraud Operations Associate

Job Description
Insight Global is hiring Fraud Operations Associates for our client, who is a global crypto and Web3 platform. The Fraud team protects users, safeguards funds, and upholds the integrity of the company's digital asset marketplace. The team leverages technology, data, and cross-functional collaboration to disrupt fraud and manage risk.

Role Overview:
As a Fraud Operations Associate, you will:

-Investigate and resolve fraud risks and customer issues, primarily via email.
-Analyze fraud patterns and trends, collaborating with data science, product, and engineering teams to improve controls.
-Identify process gaps and recommend operational improvements.
-Prepare reports on suspicious activity and key metrics.
-Conduct quality assurance reviews.
-Collaborate with teams across data science, identity, customer support, and compliance.

This is a 6-month contract-to-hire position with an hourly pay of $30/hr.

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