Forms Business Analyst

Company 81 - Manulife Data Services Inc.

📍 Quezon City, Metro Manila, Philippines 💼 Full time 🕒 Posted June 26, 2026

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Job Description

This role is accountable for the overall management, maintenance and revision of Customer Experience Operation forms, primarily forms analysis & support as well as analysis & support for statement runs. They take a lead role in providing form expertise for Tier 1 and larger projects. The products they may service are related to Investments & Insurance
As part of form revisions, the Forms Business Analyst must chair meetings, develop schedules, influence individuals and groups of various expertise and levels. They work extensively with an external vendor, provide communication to management, internal and external groups and escalate issues to management as appropriate.
Form Maintenance:
Provide back-up monitoring support for critical form inventory, execute and provide guidance in analyzing usage trends and business needs
Initiate form reprints with vendor, provide recommendations to customer and approve or obtain approvals for quotes
Service...
            

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Job Details

Location Quezon City, Metro Manila
Job Type Full time
Category Business Operations Specialists
Posted Date June 26, 2026
Application Deadline August 05, 2026