Floor Supervisor

Our client is seeking a candidate for a newly created position that will assist the Wine Centre Manager and the team in the smooth day-to-day running of the wine tasting facility.
Examples of duties & responsibilities:

• Engage with and serve guests in a professional, efficient and courteous manner
• Supervise the team and promote a positive and friendly energy in the outlet
• Handle all necessary wine educator functions in accordance with SOP's, ensuring that guests experience the highest level of service.
• Manage guest queries in a professional and timely manner, ensuring positive results on every occasion.  Report complaints and/ or any incidents promptly, helping to find solutions where possible.
• Ensure that all areas are clean and well-maintained and in good working order, all stock is well displayed.
• Maintain effective working relationships with colleagues in own, and other departments. 

Skills, experience & educatio...

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