FLEX Director, Solution Architect

**Additional Information**
**Job Number** 26091232
**Job Category** Information Technology
**Location** 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
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**Schedule** Full Time
**Located Remotely?** Y
**Position Type** Management
**Pay Range:** $57.22-$99.03 per hour
**Expiration Date:** 08/13/2026

This is a temporary position.

**JOB SUMMARY**

The FLEX Director, Solution Architect - IT Service Management (ITSM) Virtual Agents is a senior technical leader responsible for defining, designing, and delivering enterprise-scale virtual agent and conversational AI solutions across IT Service Management (ITSM) and related platforms.

This role combines strategic architecture, hands-on development leadership, and platform governance, with deep expertise in both no-code/low-code (e.g., ServiceNow...

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