Fleet Support Specialist, Site Launch and Enablement Support

Our Client, an AV Manufacturing company, is looking for a Fleet Support Specialist, Site Launch and Enablement Support for their Foster City, CA location. Responsibilities:


+ Market Launch & Site Deployment

+ Process Implementation: Establish Day 1 workflows for repair scheduling, parts procurement via SAP, and hardware/software handoffs.

+ Temporary Site Stabilization: Provide high-level on-site support during the critical initial phases of a site launch, ensuring fleet uptime meets aggressive testing targets.

+ Enablement & Training

+ Technical Mentorship: Serve as the primary onboarding lead for new Fleet Support Specialists, certifying their proficiency in SAP, Jira, and other internal tools.

+ Standardization of Excellence: Support in authoring and maintaining Launch Playbooks and technical SOPs to eliminate tribal knowledge and ensure process parity across all regions.

+ Feedback Integration: Act as th...

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