First Level Analyst

Computacenter

📍 Dallas, Texas, United States 💼 Full-time 🕒 Posted July 04, 2026

Apply Now Similar Jobs

Job Description

About the role
The First Level Analyst will provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands-on working within proactive maintenance activities including daily checks across all systems. The team is responsible for maintaining and developing the contact center systems that underpin the Computacenter Digital Experience Centers. 
What you'll be doing
Engage with technical and non-technical customers through multiple communication channels including phone, email, chat, and applicable ticketing system.

Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods.

Achieve performance targets established by leadership for applicable Key Performance Indicators

Improve Service Desk methods...
            

Ready to Apply?

Submit your application today and join our talented team at Computacenter.

Submit Application

Job Details

Location Dallas, Texas
Job Type Full-time
Category Metal Workers and Plastic Workers
Posted Date July 04, 2026
Application Deadline August 13, 2026