FinTech SaaS Support Engineer - AI-Driven Customer Focused

SD Solutions
📍 medellín, antioquia, Colombia 💼 Full-time 🕒 Posted June 26, 2026

Job Description

SD Solutions is seeking a talented Customer Support Engineer to join a fast-paced fintech environment in Medellín, Colombia. This role requires delivering world-class customer support, resolving technical issues, and acting as a customer advocate. You should have over 2 years of experience supporting SaaS products and a keen understanding of ticketing systems like Zendesk.

In a dynamic setting, you'll collaborate closely with Product and Engineering teams to refine processes and continually improve support efficiency. This is an exciting opportunity to be part of a global fintech unicorn.

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Job Details

  • Location medellín, antioquia
  • Job Type Full-time
  • Category Soporte técnico y administración
  • Posted Date June 26, 2026
  • Application Deadline August 05, 2026