Financial Counselor

Job Description
Patient Financial Counselor role in Nashville.
This is a high-impact, patient-facing role in an oncology setting, so personality and emotional intelligence are just as important as experience.
What They’re Looking For
3+ years in financial counseling / patient access / insurance verification
Strong background in eligibility, benefits, and authorizations (including drugs)
Experience walking patients through cost breakdowns, payment plans, and coverage gaps
Knowledge of CPT/HCPCS coding
Comfortable working in a clinical/oncology environment
Strong customer service, with the ability to be both empathetic and firm
Quick learner, detail-oriented, and able to multitask/adapt to change
Day-to-Day Responsibilities
Educate patients on insurance coverage, co-pays, deductibles, and out-of-pocket costs
Walk patients through what is and is not covered under clinical trials
~70–75% of patients are on trials (often last-line treatment)
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