Field Tech Senior Manager

Req ID:

We are seeking a Field Tech Senior Manager to join our team in Taguig City, National Capital Region (PH-00), Philippines (PH).

Skills

• Strong verbal and written communication skills
• Manages escalated client situations with a focus on building positive client relationships
• Excellent understanding of internal service processes and able to articulate these to clients
• Strong technical and product knowledge

Primary Purpose of the Role

Supervise and manage a team of IT desktop support associates, smart hands, network & voice resources. Ensure the team provides effective & timely day‑to‑day IT support, advice, guidance & diagnosis, and timely incident resolution for client. Facilitate day‑to‑day management of client incidents and requests & tech room operations ensuring a timely response within the established Service Level Agreement (SLA) and perform follow up on incidents/requests with client as nee...

Ready to Apply?

Submit your application today and join our talented team at NTT DATA.